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Common Questions for Vidia Cable Television


Anytime you have a question about your cable television service this is the perfect place to start.

 

How do I hook up Cable TV and my VCR?
It's easy. But first, a few words of caution:

Additional equipment such as jumpers, splitters and switches may distort your picture if it does not meet Vidia Communication standards. Please consult one of our technicians before purchasing additional equipment.

Please do not cut cable jumpers, as this can easily cause picture distortion
All connections must be "wrench tight."

Installing your VCR:
The cable drop connects to the "In" terminal on the converter.
A jumper cable is run from the converter "Out" terminal to the "In" terminal on your VCR.
A second jumper cable is run from the "Out" terminal of your VCR to the back of your TV set.
The cable is attached to the 75-Ohm input terminal (on cable-ready TVs), or a "matching transformer" is installed on the end of the cable, and the cable is attached to the VHF aerial terminals.

If you are unsure about any of these procedures, it is best to contact an Vidia Communication installation professional.

What is theft of service?
Any unauthorized person who intercepts or receives communications provided over a cable system may be penalized under the federal Cable Act. This includes the theft of audio, video, textual data and any other service. The law applies to manufacturers and distributors of equipment as well as to individuals.

Parties found guilty of cable theft are subject to both civil and criminal penalties. In addition, if the violations are willful and create financial gain or commercial advantage, the guilty party can receive fines of up to $100,000 and up to five years in prison.

Vidia Communications takes cable theft seriously, because when people receive cable services without paying, it's our honest customers who have to foot the bill.

My TV displays nothing but snow. What gives?
Make sure your TV is on channel 3 or 4, and tighten all cable connections. If you continue to have problems, call Vidia Communications Customer Service, and we'll be happy to help you get to the bottom of the problem.

My reception is snowy, or I am getting a hissing sound. Help!
Make sure your TV is on channel 3 or 4. Verify that the Cable/VCR switch on your TV is set on "Cable." Tighten all cable connections, and if you continue to have problems, give Vidia Communications Customer Service a call.

Why am I seeing multiple/ghosted images on my TV?
Hand-tighten all connections, and verify that there is not an antenna hooked up to the VHF terminals on the back of your TV.

How do I solve common picture problems?
Here are a few tips to try before scheduling a costly television repair.

Verify that your TV is on the right output channel (i.e., 2, 3 or 4).
To fix a rolling picture, adjust the "vertical hold" on your TV.
If your picture leans to the side, adjust the "horizontal hold" on your TV.
If your screen appears snowy, verify that the converter is plugged into a working outlet.
If you have no picture or sound, verify that the electrical outlet is working. Push your TV's "Reset" button, if applicable, or adjust the "brightness" control on your TV.
If your picture shrinks, your TV may have an overloaded circuit, or the problem may be caused by your electric company.

What if I move?
Before you move, call Vidia Communications and let us know where you are moving. If you are moving within our service area, we will be happy to transfer your current service to your new residence so that you can continue enjoying Vidia Communications Cable Television in your new home.

If you are moving outside of the Vidia Communications service area, you will be required to return your equipment. To avoid penalty, all equipment such as cable boxes, converters and remote controls must be returned to us in good working order.

How does Vidia Cable Television compare to satellite?
Vidia Communications Cable offers many advantages over satellite TV:

There is no risk of purchasing equipment that soon becomes obsolete.  There is no ugly satellite dish hanging from your house.  You get local broadcast channels.  You can watch different programming on each different TV in your house at the same time - and without having to purchase additional equipment.  Heavy Oklahoma rain, wind or snow doesn't affect your reception.

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